Date: 2013.10.12
Location: Rayong, Thailand
Inquiry: Multiple wire drawing machine gear box from European well-known brand broke down
Solution: Replace with new gears made in China to recover production
Log:
Date: Oct. 11, 2013 (Day 1)
We received customer’s call from Thailand, who requested us to offer urgent support for broken gears of imported drawing machine.
Date: Oct. 12, 2013 (Day 2)
We booked flight ticket and departed for Bangkok, Thailand
Date: Oct. 12-13, 2013 (Day 3 - Day 4)
We inspected the damaged gears and confirmed solution.
Date: Oct. 14 - Nov. 19, 2013 (Day 5 - Day 41)
We prepared new gears for replacement.
Date: Nov. 22, 2013 (Day 44)
New gears delivered, and engineers from LANTYTO® Machine visited customer’s site for installation.
New gears were replaced, and the production was recovered!
Mission successfully completed, and our technical team returned to China.
Date: Aug. 1, 2017 (Day 1,392)
The replaced gear box from LANTYTO® Machine has been working well.
Results
1. Reduced maintenance time: 1/5 of the time offered by the original manufacturer.
2. Reduced maintenance cost: 15% of the cost offered by the original manufacturer.
3. Fast reaction to customer’s inquiry.
4. Door-to-door technical support with durable and qualified replacements at competitive price.
